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07 / Resisting Experience Rot

Jared M. Spool
Center Centre

“Why, daddy,” says the curious toddler. “Why?” No parent has yet found a way to escape this exasperating line of questioning. We should be grateful. For as frustrating as the interrogation becomes, its purity of purpose cannot be denied. Focus on the why, the root explanation of the thing you are examining. This honest, unrelenting …

Jared M. Spool
Center Centre

06 / Launching a Healthcare Product

Renu Singh and Brian Harrington
University Of Rochester

Time, technology, and innovative thinkers have revolutionized what the healthcare system stands for today. Regardless of these achievements, though, the entire system remains very health-centric, focusing only on what happens when something goes wrong and a patient must seek out help. Imagine a framework that flipped this concept on its head, putting the patient’s wellness …

Renu Singh and Brian Harrington
University Of Rochester

05 / Human Experience in Products

Kate O’Neill
KO Insights

As companies implement more technology and automation into their products and services, it’s all too common to shift their focus towards the numbers and forget that customers and users are human beings with problems, frustrations, and joys. In this episode, Sean and Joe talk with Kate O’Neill, Fortune 500 tech guru and adviser, about her experiences …

Kate O’Neill
KO Insights

04 / Creativity in Technology

Sebastian Errazuriz
ERRAZURIZ STUDIO

The best way to solve a problem is to first examine the people who have encountered it, instead of simply looking at the problem itself. Doing so allows you to get a different point of view. Through creativity, in-depth research of the people using your product, and technology, teams can exponentially improve the way software …

Sebastian Errazuriz
ERRAZURIZ STUDIO

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